ZenDesk find user by email

ZenDesk find user by email

zendesk user api
zendesk api
zendesk api status
zendesk ticket api
zendesk tickets
zendesk api query tags
zendesk ticket external id
zendesk support api tickets

How do you search to see if a user exists in ZenDesk? I've tried the following, where mydomain is the domain of my company:

Example: https://mydomain.zendesk.com/api/v2/users/search.json?query=myname@mydomain.com

This is documented in their API: http://developer.zendesk.com/documentation/rest_api/users.html#search-users

However, I am getting a 404 {"error":"InvalidEndpoint","description":"Not found"} as the response.


Its simple, just do:

https://mydomain.zendesk.com/api/v2/users/search.json?query=email:myname@mydomain.com

Hope it helps.

Users - Support API, The keyword user when not combined with type is just a shortcut for finding users by ID, name, and email address. The user keyword, like the  Zendesk uses the email of the requester to link user information together and no two users in a Zendesk can have the same email address, so there shouldn't be exactly duplicate users in the account. If for some reason there really is multiple users being created with the same exact email or phone number, let us know as that could point to an issue with user creation in your account.


We've put together a useful nuget package if you're working with C#.

You can use the package to create a ZendeskApiClient:

IZendeskClient client = new ZendeskClient(
    new Uri("my-zendesk-api-host-endpoint"),
    "my-zendesk-username",
    "my-zendesk-token"
);

Then you can use the Search resource to find users:

var response = client.Search.Find(new ZendeskQuery<User>().WithCustomFilter("email", "usersEmail"));

Have a look at our blog for more detail.

Searching users, groups, and organizations – Zendesk help, See Phone Number in the Users API. Deliverable state. If the identity is an email address, the "deliverable_state" property indicates whether Zendesk sends email​  IZendeskClient client = new ZendeskClient( new Uri("my-zendesk-api-host-endpoint"), "my-zendesk-username", "my-zendesk-token" ); Then you can use the Search resource to find users: var response = client.Search.Find(new ZendeskQuery<User>().WithCustomFilter("email", "usersEmail")); Have a look at our blog for more detail.


This is how to do it with the Zendesk PHP API Client Library:

$client->users()->search(array("query"=>"example@email.com"));

User Identities - Support API, Official Zendesk API v2 client library for PHP. Contribute to zendesk/​zendesk_api_client_php development by creating an account on Tests find a single user. End user submits request = End user likely receives a notification email via trigger - if they click the ticket link since they haven't set up a password yet they're not logged in > they redirect to Zendesk > they have to sign-in and then they enter the email to get a verification link to set a password.


Though a v late response but might be helpful for someone in future.

Please make sure that you make proper use of POST, PUT and GET accordingly. I got an error

Array([error] => InvalidEndpoint, [description] => Not found)

while coding which was because I was using POST instead of GET while searching user in Zendesk using API.

Here is a v helpful article too on adding/updating users to Zendesk Zendesk API Implementation In Codeigniter

ZenDesk find user by email, Learn whether the email addresses associated with your Zendesk users are valid with NeverBounce. When a new user is created in your Zendesk account,  Using the Zendesk PHP API (github.com/zendesk/zendesk_api_client_php) to search for a user by email returns a full list of all users, instead of just matching results. $user = $zendesk->users()->search(array('email'=>'mail@mail.com'));


zendesk_api_client_php/UsersTest.php at master · zendesk , Search for Zendesk Tickets When your customers email for help, they want thoughtful and quick answers. So if your emails aren't organized  How can I see user's email addresses in Insights? Answer. The email address is not a displayable attribute within Insights. This restriction is setup as a security measure, as Insights is hosted by a third party. However, there is a drill in setting you can add to your report, so if you click the user ID, it should take you to the user's profile within Support.


Verify the email addresses of Zendesk users with NeverBounce, Mapping managers' email fields to users in Zendesk /active-directory/saas-​apps/zendesk-provisioning-tutorial that may help get you started. Zendesk Support has three types of users: end-users (your customers), agents, and administrators. End-users request support through tickets. End-users have access to Help Center where they can view knowledge base articles and community content, access their ticket history, and submit new tickets.


Automatically Find Zendesk Tickets and Users within a Zap, For example, Zendesk saves the Segment User ID as external_id , making a + email) .auth(username, password) .end(fn); } /** * Get the first Zendesk user that  Forwarding your incoming support email to Zendesk using Gmail or G Suite; Forwarding your incoming support email to Zendesk using Microsoft Outlook or Exchange; Verifying an end user's email address; Resending a verification email; Verifying the account owner's email address; Allowing Zendesk to send email on behalf of your email domain